Common causes in the current product
- A recent checkout or payment change has not fully reflected yet.
- The workspace is on a past-due, canceled, incomplete, or unpaid billing state.
- Billing shows missing licences or payment is past due.
- A machine is running an older installer version and needs updating.
- The app cannot yet load a workspace, so billing or license details are incomplete.
- A temporary service or connectivity issue interrupted the latest status check.
Current troubleshooting checklist
- Check Billing status. Confirm whether the workspace is active, trialing, past due, canceling, canceled, or incomplete.
- Check License status. Review the current access badge, renewal or expiry date, and account-licence state.
- Review account licences. If billing access ended, continue to Billing and restore account licences.
- Confirm account licences in Billing if needed. If Billing shows past due or incomplete checkout, continue to Billing and finish payment.
- Retry after a short delay. If the issue followed a payment or plan change, give the system a moment and reopen the app page.
How this replaces older Freshdesk troubleshooting docs
This guide consolidates the older articles for:
- Activation limit reached or Not Enough Activations
- Account licences missing or insufficient for connected accounts
- Licensing server unavailable or database connection failed
- Update available, download the latest version
The older `Login failed` article was not migrated as-is because the current billing and license flow is no longer best explained as a manual license-page credential problem. If website sign-in itself is failing, use the normal sign-in and password reset flow first.
What to send support if you need escalation
Send these details: the exact billing and license statuses shown,
your DaneTrades account email, workspace name if visible, what changed recently
(payment, new machine, new VPS, reinstall), a screenshot, and the time window when
you saw the issue.