Recommended order
Read these in sequence if you are fixing access
- Start here: Billing & License Understand how the current billing and license model works before troubleshooting.
- Manage subscription and billing Use this when you need checkout, payment, plan, cancellation, or Stripe portal help.
- License status and account licences Use this when the issue is tied to account licences, renewal status, or Stripe billing access.
- Trial, expired access, or no active license Use this when the workspace does not currently have active access.
- Access issues and next steps Use this for temporary failures, odd status messages, or support escalation.