How billing and license access work now
In the current product, you do not use the License page as a manual login form to activate access. Instead, the app checks the current workspace and shows whether it has paid account licences, expired access, or no linked licence yet. There is no free cloud copier trial and no yearly plan.
In practice, that means the two key account pages do different jobs:
Recommended order when something looks wrong
- Check Billing first. If there is no subscription or payment is past due, the access issue often starts there.
- Check License second. Review the current access state, renewal date, and how many connected trading accounts are licensed.
- Check whether the workspace is fully linked. If the app cannot find a workspace yet, billing and license details may not appear normally.
- Review licence status and billing state. If you moved to a new PC or Windows VPS, you may need to free a account licence or update the installer.
- Escalate with evidence. If the status still looks wrong, send support the exact status text, workspace details, and screenshots.
What changed from the older Freshdesk billing docs
Several older Freshdesk articles assumed a license-page-first flow with manual credential entry and separate activation errors. That is no longer the best way to explain the product.
The current help center focuses on the real setup:
- Stripe-managed subscription actions happen from Billing.
- License is a status page for workspace access and account licences.
- Trials, expired access, and missing subscriptions are easier to understand as access states, not isolated legacy errors.